Our story for 2016

CEO's message

At the heart of Our story for 2016 is Josh's Story. Josh's Story is an example of how any of us can suddenly find our situation changed and our lives turned upside down.

It also shows that there is always hope. We are driven to make a difference, and we achieve this in partnership with a network of support and business partners.

Since joining SGCH Group in March I have worked with the Board, the Executive Management Team, our staff, partners and tenants to listen and to understand where collectively we believe SGCH can make the greatest impact. How we can continue to deliver, and deliver more, strong outcomes for the people we serve – people like Josh.

People and places are truly the core business of SGCH. As a Tier 1 Registered housing provider we develop and manage sustainable, safe and affordable homes. With over 30 years of experience, our organisation understands that being a housing provider is about so much more than providing shelter. A home is about the connections we make in a community; friends, local services, civic facilities, the sense of a place where we belong.

This is the foundation for our new strategic vision – great places for everyone. It is the commitment that SGCH will focus on delivering the greatest impact through our existing connections in established locations, and make decisions about growth based upon the potential for a place-based approach.

We do this in partnership with many, our tenants, local community groups, government agencies, universities, businesses and financiers. The successes and achievements highlighted in this report are shared with our partners and I am grateful for their commitment to working alongside SGCH to amplify our collective impact.

I thank you for your continuing support of SGCH, and congratulate our partners, Board and staff on a remarkable year of helping to create great places for everyone.

Scott Langford
Chief Executive Officer
SGCH Group

2015-2016 highlights

Financial statements 30 June 2016

A year
in review

Continuing from our Annual Report 2015...

November 2015

  • SGCH tenant, Garry receives an Individual Volunteer Achievement Award at the St George Community Awards.
  • SGCH receives award for services to the community at the St George Community Awards.
  • SGCH takes part in White Ribbon Day events to raise awareness of domestic violence toward women.

December 2015

January 2016

February 2016

  • The Clean Energy Finance Corporation (CEFC) announces a $250 million program to help drive the construction of new energy efficient homes through the community housing sector.
  • SGCH hosts the launch of Digi House at Riverwood to improve the digital skills of public and social housing tenants in partnership with not-for-profit Infoxchange and Google.
  • The Minister for Social Housing, Brad Hazzard, visits Washington Park at Riverwood with Mark Coure the Member for Oatley and Jihad Dib the Member for Lakemba.

March 2016

April 2016

  • SGCH Staff member, Sasha Cochrane wins the Rising Star Award at the Exchange Awards (Powerhousing).
  • SGCH completes its first 4-star Green Star and 7-star NatHERS duplex with two families moving into the new, energy efficient homes at Carss Park.
  • SGCH tenants celebrate Youth Week and Seniors Week.
  • Tenants enjoy Symbio Wildlife Park for our annual Big Day Out.

May 2016

June 2016

  • Scott Langford participates in his first CEO Sleepout.
  • Morgan's Story wins the Award of Excellence - Best Commercial at the Accolade film Festival in LA.
  • Seventeen residents and SGCH staff complete a 10 week class where they learned how to speak some Mandarin Chinese.

July 2016

August 2016

  • SGCH wins Best Business Partnership with CEFC at the Excellence in Community Housing Awards.
  • Twenty nine participants complete the Beginnings Program with the support of 19 mentors.
  • Morgan's story receives Bronze in the Australian Effects and Animation Festival in Sydney.

September 2016

  • SGCH wins Employer of Choice (Public Sector and NFP) at the Australian HR Awards.
  • Menai residents plant a new community garden following a 6 week program called 'Connect and Grow' delivered by SGCH and infrastructure consultancy RPS.
  • SGCH contracts social enterprise, Your Town to begin retrofitting the first 400 homes with energy efficient measures under the Home Energy Action Program.
  • Bonnyrigg residents visit Mount Annan Botanic Gardens for R U OK? Day.

October 2016

November 2016

Properties, developments and offices

Total properties

Developments

Development

  1. 01
    SSDAAG

    Caringbah, Jannali, Loftus 17 dwellings (over 3 sites), due early 2017

  2. 02
    Miranda

    6 townhouses (over 2 sites), due early 2017

  3. 03
    Kirrawee

    3 dwellings, due end Nov 2016

  4. 04
    Sutherland

    46 dwellings, due end Nov 2016

  5. 05
    Menai

    17 townhouses (8 delivered and tenanted, remaining 9 due end Nov 2016)

  6. 06
    Carss Park

    2 townhouses delivered

  7. 07
    Peakhurst

    2 sites, 39 dwellings (Lawrence St) due Dec 2017, 8 dwellings (Ogilvy St) due mid 2017

  8. 08
    Punchbowl

    4 dwellings, due Nov 2016

  9. 09
    Cartwright

    31 dwellings, D.A. submitted

  10. 10
    Bass Hill

    5 dwellings delivered

  11. 11
    Fairfield

    41 dwellings, due end 2017

  12. 12
    Westmead

    67 dwellings, due mid 2018

Number of properties

Our tenants

  • 314

    0-30 years

  • 314

    31-55 years

  • 314

    56-70 years

  • 314

    71+ years

  • 314

    not specified

  • 0

    Female

  • 0

    Male

  • 0

    not specified

  • 0

    are employed

  • 0

    are single parents

  • 0

    have a disability

  • 0

    identify as Aboriginal or Torres Strait Islander

  • 0

    vulnerable tenants were referred to our
    Support Coordination team

  • of which

  • 0%

    had their tenancy sustained

  • 0%

    Tenant satisfaction rate 2015 result

  • 0%

    of customers rated their customer service experience as positive (Q1 2016)

  • 0

    Main languages spoken: English, Arabic, Cantonese, Mandarin, Vietnamese

  • 0

    People connected through community events

Data based on 4,370 head tenants.

Partnerships and programs

Our pioneering partnerships with government agencies, community groups and support services allow us to increase the number of good quality homes in the places we work and connect people to training, education, employment and community engagement opportunities.

  • In July 2016, SGCH and the CEFC won the Best Partnership Award at the NSW Federation of Housing Associations – Awards for Excellence in Community Housing. The judges commented that the partnership with the CEFC was "visionary, innovative, and nationally significant. It has strong outcomes for clients and the community, and will have lasting impact across the broader sector."

    Over the next two years, SGCH and the Clean Energy Finance Corporation (CEFC) will deliver 200 new energy efficient affordable homes, mainly in Sydney's south. At the same time we are retrofitting some of our existing properties, delivering energy efficiency measures to over 1,100 very low and low income households.

    Tenants will benefit from energy saving measures including:

    • solar panels on their roof
    • LED lights
    • high performance ceiling and wall insulation
    • ceiling fans
    • energy efficient windows that block out heat and cold.
  • The Strive Scholarships Program helps Social and Affordable Housing tenants with the cost of educating themselves or their family, allowing them to follow their dreams and aspirations for the future.

    By partnering with The Adolph Basser Trust, Kip McGrath, Asset Group Services, SGCH provided 185 tenants the opportunity to pursue their education by awarding $220,000 worth of scholarships in 2016.

  • In 2016, SGCH launched Beginnings, our community mentoring program funded by South Eastern Sydney Partners in Recovery as part of their Innovations Grants Program.

    The program linked people experiencing mental health issues, or those at risk of homelessness, with a trained community mentor.

    Twenty nine participants complete the Beginnings Program with the support of 19 mentors. The mentors helped their participants find their way, empowering them to link with their community and other support services.

  • At Newleaf Communities in Bonnyrigg, we partner with Bonnyrigg residents and local services to capitalise on community strengths and create a vibrant and inclusive neighbourhood. Since June 2015, we have engaged with 4,071 residents across 93 different activities. We have particularly focused on providing opportunities for tenants to have meaningful input, running a range of health and well being programs, addressing a gap in activities for local youth and improving safety.

  • In February 2016 SGCH hosted the launch of the Digi House Program that aims to improve the digital literacy skills of 20,000 people living in public and social housing in partnership with not-for-profit Infoxchange and Google.

    SGCH residents who took part in the launch got comfortable with YouTube, apps, voice search and smart phones through live demonstrations. To practically apply their new skills, residents learnt how to use technology to assist them with cooking a meal, translating recipes into another language and finding out nutritional information.

  • The Sutherland Street to Home project is an initiative of the South Eastern Sydney Partners In Recovery Program (SES PIR) and is being delivered in partnership with Neami National and SGCH.

    The project offers quick access to housing for vulnerable rough sleepers in Sutherland through SGCH, providing seven people with properties from the private rental market and tenancy management services. Neami National Hurstville is providing ongoing support for 12 months to ensure the people on the program can maintain their tenancies, engage with their new community and meet any goals they identify in order to build a meaningful life.

    We housed all seven people under the Sutherland Street to Home Project and of these; five are currently sustaining their tenancies. Two people left the program due to changes in their personal circumstances.

  • The 'Connect and Grow' program was delivered in partnership between SGCH and infrastructure consultancy RPS. As part of a six week trial in August and September, Menai residents took part in free interactive workshops designed to help them live more sustainably. Participants learned handy hints and tips about gardening, waste and recycling, energy and water. At the end of the trial residents put their new skills to good use, planning a community garden at 601 Old Illawarra Road. SGCH is now looking at rolling out the program in other areas.

  • In May 2016, we began building 17 new homes for young people with a disability.

    SGCH is working with the parents and families of Sutherland Shire Disability Accommodation Action Group (SSDAAG), the NSW Government, Sutherland Shire Council, Southern Sydney Trusted Care and Sylvanvale to deliver homes and support services across three sites in the Sutherland Shire - Caringbah, Jannali and Loftus.

    At the heart of this innovation have been the parents and their desire to make sure their children have access to quality care and accommodation, as well as the ability to choose their own home.

Our team

SGCH is vibrant, inspiring and supportive. Our people and culture are our greatest strength and we are united in our passion and commitment to our customers. Our values of Support, Accountability, Respect and Integrity (SARI) are at the heart of everything we do.

Ongoing focus on people and culture, providing support and influence has led to:

  • Highest overall staff satisfaction rating of 86% achieved in 2014-15
  • A strong staff engagement score of 80%
  • 95% of our staff believe in the overall purpose and values of our organisation
  • 86% of staff would recommend SGCH as a good place to work
Carrie Levine

"In my first week, my impression of SGCH was its workforce diversity, its internal customer service and staff wellbeing focus (everyone warmly welcomed me into the SGCH family!)"

Sasha Cochrane

"I most enjoy the opportunities for learning and personal growth. I was 21 when I started at SGCH and in my time here I have been supported to complete my post graduate studies and extensive training, experience varied and challenging roles, and encouraged to try things I never thought I would do - like public speaking. I'm not sure I would have had these same opportunities anywhere else."

  • 0% are female
  • 0% are male
  • 0% are from a non-English speaking background
  • 0% were born outside Australia
  • 0% are degree qualified
  • 21% are currently completing formal qualifications
  • 30% speak more than one language
  • 2.5% identify as Indigenous Australian